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ARGH! - The art of Thornwolf — LiveJournal
This is so frustrating I think I might just cry.

So I got this new camera, my Canon Powershot. I took photos with it and was able to get them off my camera and onto my computer for editing. But now it wont work.

Here's what happened:

I'm used to plugging things into a USB port and my computer saying "new hardware found" and it works pretty much automatically. I did that and used the "Camera/Scanner Wizard" to get my photos off.

Now I tried plugging in my camera and nothing happened, so I installed the software and it can't detect my camera. In fact NOTHING on my computer can detect my camera, not even my computer, it doesn't say there's anything there.

I tried multiple USB ports to no avail. What should I do? Should I take the camera back and exchange it? :(

*Edit* I GOT IT TO WORK! Thank you gizmo_nine for your suggestion, that helped it! I feel so silly now :D
26 comments or Leave a comment
drake_anaya From: drake_anaya Date: March 11th, 2007 06:03 am (UTC) (Link)
does your camera need to be turned on for the connection to work? Mine is like that.

if you've already tried that, um... does your computer have a card reader? some machines have the ability to read whatever the data card inside your camera might be. I'm sure you can probably pick up USB card readers too.
thornwolf From: thornwolf Date: March 11th, 2007 06:06 am (UTC) (Link)
Yeah it needs to be turned on, and yeah I've tried that. Maybe I should just buckle down and get a card reader. I'm not keen on spending money right now though, are they inexpensive? A friend told me I should get one awhile ago but I can't remember how much she said they usually run. The cards mine takes are SD (if that makes any sense at all I'm so technologically retarded)
drake_anaya From: drake_anaya Date: March 11th, 2007 06:11 am (UTC) (Link)
It looks like there are a couple different kinds you can pick up for around or under $20. try putting "USB 2.0 SD Card Reader" into froogle.google.com :)
thornwolf From: thornwolf Date: March 11th, 2007 06:13 am (UTC) (Link)
ah I can afford that! and actually that does sound about right from what I heard before now that I think of it. Thanks :)
xianjaguar From: xianjaguar Date: March 11th, 2007 06:13 am (UTC) (Link)
I always use a Card reader with my Canon Powershot. It's so easy and so worth it. I bought my SanDisk card reader for around $20 (I think it was like $19.99), and it's NEVER given me trouble. Reads the card every time!
thornwolf From: thornwolf Date: March 11th, 2007 06:14 am (UTC) (Link)
I still don't understand why its USB cable didn't work. I mean I kind of want to know why thats not working and why its not reading my card. I can't use the software that came with the camera (I'm assuming) unless it reads it that way right?

I dunno.

But yeah I'll pick up a disk reader this week.
xianjaguar From: xianjaguar Date: March 11th, 2007 06:47 am (UTC) (Link)
I wish I could answer that, but to be truthful, I've never tried connecting the camera directly to my computer. I've just always used the disc (I have a 528 meg one that i love), because that's how I started out at work with their camera. So I'm technologically useless when it comes to any other method. I wish I could help more.
calicougar From: calicougar Date: March 11th, 2007 02:55 pm (UTC) (Link)
Sounds like your cable may be going bad. Cables are somewhat fragile and don't like being kinked, coiled, bent, yanked, etc. Try another cable?

Also please don't be mad at me but um...did you try rebooting the computer? sorry sorry i know it's a dumb question ack!
thornwolf From: thornwolf Date: March 11th, 2007 03:21 pm (UTC) (Link)
did it a couple of times unfortunately :( I wonder if I can use the cable from my old camera. im gonna give that a shot.
altonwings From: altonwings Date: March 11th, 2007 12:49 pm (UTC) (Link)
Ditto on that. I have a card reader for the exact same reason and it has the uncanny ability to work 100% of the time without fail. Scary, that.
justblieve From: justblieve Date: March 11th, 2007 06:17 am (UTC) (Link)
I know my camera won't work sometime unless the software program I use is up and running. Kodak starts up with my comp, so usually I shut it down in the task bar, but if I do that and then plug my camera in and turn it on.. it just sits there and does nothing. If I turn it off, start the program, and then try again.. it works.

But I imagine you've tried that.
thornwolf From: thornwolf Date: March 11th, 2007 06:22 am (UTC) (Link)
yep, tried all combinations of that, it says it can't connect to camera. Balls :(
justblieve From: justblieve Date: March 11th, 2007 06:23 am (UTC) (Link)
Booo :( Wish I could be of help. Kick it and scream at it for a while :|
loiosh_de_talto From: loiosh_de_talto Date: March 11th, 2007 07:22 am (UTC) (Link)
Windows Master here with some suggestions. Bring up device manager (I'll assume XP here) after connecting your camera.

To do that: Hold down the Windows key and press the Pause key. Then select the Hardware tab (I believe) and click on 'Device Manager'

Once the Device Manager is open look for an entry under Image Devices. If that entry does not exist, search under 'Other Devices'. If any entries exist there, let me know. Finally look under Universal Serial Bus. You're looking for your camera or an unknown device. If you find any entries like that, follow this guide to get their drivers installed.

If you do not see an unknown device / your camera, the driver may have had a software error and left a ghost device. To discover what Ghost Devices may exist, follow the following guide: Device manager does not display devices that are not connected to the Windows XP-based computer.

Once you have deleted the ghost driver for your camera, click on Action and select 'Scan for Hardware Changes,' and it should rediscover your camera. If that does not work, there is one further thing to try, but I would not recommend it.
loiosh_de_talto From: loiosh_de_talto Date: March 11th, 2007 07:23 am (UTC) (Link)
Here's the image I meant to link of the Device Manager: http://pics.livejournal.com/loiosh_de_talto/pic/00017a2t/g14
thornwolf From: thornwolf Date: March 11th, 2007 03:26 pm (UTC) (Link)
Thanks so much for your help, Gizmo_nine's comment worked. I needed to put the camera in "play" mode, not picture mode, before it could work. Huzzah!! I'm a moron!
From: gizmo_nine Date: March 11th, 2007 08:15 am (UTC) (Link)
Did you turn the dial on the camera to the little "play" button before you plugged it into the USB port? If it is set to anything else it wont work.

when I use mine "Canon Powershot SD 550" I do this...
1: Turn camera off
2: Set to "play/view" by rotating the selection wheel (top right on the back of the camera) counterclockwise all the way.
3: Attach USB cable to camera and then to computer.
4: Turn on camera.

Then the computer says “new hardware detected” and I can take the images off using the camera/scanner wizard.
thornwolf From: thornwolf Date: March 11th, 2007 03:25 pm (UTC) (Link)
omg! I love you! That worked!!!!!!
cesarin From: cesarin Date: March 11th, 2007 09:24 am (UTC) (Link)
are you using the cable mode?
I got a fuji finepix and in the options there are 2 modes
webcam mode and portablehdd
newer models have 3 options , Webcam, portableHDD and videopic (some software compatible and doesnt open a hdd-like directory)

so, try cheking that
if not, try to plug a memory or something, if it works, your camera's usb port might be dead...
if not, your computer's usb might have aproblem :O
taleron From: taleron Date: March 11th, 2007 10:47 am (UTC) (Link)
Current camera's a Powershot A85, I was confused awhile back by the same thing. To echo gizmo_nine's comment, make sure the Powershot's slider is set to the "Play/Preview" instead of "Shoot" mode, it's the only way the connection will initiate.

But yes, if you can afford one (and everyone can if they've got $10 and an eBay account), get a card reader. You'll be glad you did. :)
thornwolf From: thornwolf Date: March 11th, 2007 03:25 pm (UTC) (Link)
I did that and it worked! thank you and Gizmo!
altonwings From: altonwings Date: March 11th, 2007 12:52 pm (UTC) (Link)
If I can suggest, too? Try replacing the batteries in the camera. Sometimes if the energy in the batteries isn't up to snuff the computer won't recognize it. I don't know why that is, exactly, but it happens.

Also, is the USB cable good? They can wear out over time depending on how they are kept, etc.
doodlesthegreat From: doodlesthegreat Date: March 11th, 2007 04:02 pm (UTC) (Link)
Glad to hear you got it to work. You should, as a backup, get a card reader. They are cheap, cheap cheap. The model my parents use is under $10.
mejeep From: mejeep Date: March 12th, 2007 12:37 am (UTC) (Link)


re: the fix: what did you have to hit and what size hammer did you use? :"> (I see the answer was posted later)

I tend to use the USB cable to the camera to download photos so I don't have to open the camera and handle the teenyTiny memory card, but that consumes the camera's batteries. I have not timed file transfer to see if using the reader is truly faster.
desertwalker From: desertwalker Date: March 13th, 2007 04:46 pm (UTC) (Link)
Those Powershots are good cameras. Which model did you get?
thornwolf From: thornwolf Date: March 13th, 2007 04:52 pm (UTC) (Link)
i think SD 600?
26 comments or Leave a comment